From August 29 at 6pm to September 1, 2025, Hughes Federal Credit Union will upgrade its system to support safer, faster and more flexible banking. This brief pause in services will allow for smarter features, stronger security and the ability to introduce expanded products down the line.
If you bank with Hughes, here’s what’s happening and how to prepare.
Why We’re Making This Upgrade
We’ve outgrown our current core system. This upgrade will allow us to:
● Strengthen data security
● Simplify how accounts are managed (both by members and by our team)
● Support future enhancements that better serve your financial needs
What to Expect: Service Interruptions
Temporary Downtime: August 29 at 6pm through September 1
During this window, some systems will be offline so we can complete the upgrade.
Friday, August 29
● Hughes branches and the Member Contact Center will close at 6pm (MST)
● Online and mobile banking will be unavailable after branches close
Saturday, August 30 – Monday, September 1
● All Hughes locations and the Member Contact Center will be closed.
● No access to:
○ Online & mobile banking
○ Zelle®
○ Payfast
○ Shared branching
Tuesday, September 2 at 9 am (MST)
● Online banking and mobile services will be available
● All branches and Member Contact Center will reopen
● New account number system goes live
What’s Staying the Same
Here’s what isn’t changing and what you don’t need to worry about:
● Debit and credit cards will continue working
● Checks and check numbers will remain valid
● Direct deposits and recurring payments will still post (though some may process early or late)
● Online and mobile banking login credentials won’t change
● Account history will remain accessible
● Phone numbers and business hours are unchanged
What Will Be Different After the Upgrade
A Simpler Way to Access Your Accounts
You’ll no longer need to provide a member number when calling or visiting a branch. We’ll verify your identity with your name and photo ID. If you have multiple accounts, we may ask which one you’re referencing.
One Account, One Number
Instead of a shared member number plus suffix, each account will have its own unique number. You don’t need to memorize anything; staff can still assist you.
Reminder: Use your new account number for any new ACH setups, bill payments or direct deposits after September 2.
Changes to Zelle®
You won’t need to re-enroll in Zelle, but if you’ve scheduled any future or recurring Zelle payments, those will need to be re-entered once the upgrade is complete.
Planning Ahead
You won’t need to take any action, but a few small steps can make things smoother:
● Move any scheduled online transfers or Zelle payments before August 28
● Complete any large withdrawals or purchases before 12 pm on Friday, August 29
● Know that automated transactions may post one business day early or late
Questions? Let’s Talk
If anything’s unclear or you’d like help getting ready, we’re easy to reach:
● Call us at 520-794-8341
● Or drop by your nearest branch before August 29 to speak with a team member
We’re here to support you through the transition and beyond.
Looking Ahead
We take your trust in us with your financial life seriously. This upgrade gives us more tools to support you, not just today but as your needs grow and change. Thanks for your patience while we prepare for what's next.
