Digital Banking FAQs

Here are some commonly asked questions we receive. Visit HughesFCU.org/Digital for more information.

General FAQs

How can I report a problem or make a suggestion about Online Banking or the Mobile App?

Please report any issues or leave us your feedback in online banking or the mobile app.

In online banking, click on your name in the header and then Messages.

In the mobile banking app, click on Menu and then Messages. Once within Message Inbox, click on Compose New Message. Once you've filled out the message details, click Send. Please include any attachments with your message.

Mobile App FAQs

How can I report a problem or make a suggestion about Online Banking or the Mobile App?

Please report any issues or leave us your feedback in online banking or the mobile app.

In online banking, click on your name in the header and then Messages.

In the mobile banking app, click on Menu and then Messages. Once within Message Inbox, click on Compose New Message. Once you've filled out the message details, click Send. Please include any attachments with your message.

myCards FAQs

How can I report a problem or make a suggestion about Online Banking or the Mobile App?

Please report any issues or leave us your feedback in online banking or the mobile app.

In online banking, click on your name in the header and then Messages.

In the mobile banking app, click on Menu and then Messages. Once within Message Inbox, click on Compose New Message. Once you've filled out the message details, click Send. Please include any attachments with your message.

Bill Pay FAQs

How can I report a problem or make a suggestion about Online Banking or the Mobile App?

Please report any issues or leave us your feedback in online banking or the mobile app.

In online banking, click on your name in the header and then Messages.

In the mobile banking app, click on Menu and then Messages. Once within Message Inbox, click on Compose New Message. Once you've filled out the message details, click Send. Please include any attachments with your message.

Zelle FAQs

How can I report a problem or make a suggestion about Online Banking or the Mobile App?

Please report any issues or leave us your feedback in online banking or the mobile app.

In online banking, click on your name in the header and then Messages.

In the mobile banking app, click on Menu and then Messages. Once within Message Inbox, click on Compose New Message. Once you've filled out the message details, click Send. Please include any attachments with your message.

myHUB FAQs

How can I report a problem or make a suggestion about Online Banking or the Mobile App?

Please report any issues or leave us your feedback in online banking or the mobile app.

In online banking, click on your name in the header and then Messages.

In the mobile banking app, click on Menu and then Messages. Once within Message Inbox, click on Compose New Message. Once you've filled out the message details, click Send. Please include any attachments with your message.