Frequently Asked Questions

 You will be walked through a few security steps to access online or mobile banking. Please have at least one of your Hughes account numbers handy.

Yes. Your account information is the same for both. 

Click the "Forgot Password" link on the login page to reset your password. You will be prompted to authenticate via text or phone call to confirm your identity. You can then reset your password.

For your security, a complex password is required. Passwords must be 12 to 32 characters long and must contain all of the following: a lowercase letter (a-z), an uppercase letter (A-Z), a digit (0-9), and a special character (~!@#$%^&*()[]{}<>_+-=/|\.,:;`'"?).”

The Hughes Routing Number is 322174944

• In the Hughes mobile app or online banking, click Transfers > External Transfers.
• Deposit a check from your other financial institution to your Hughes account. Check holds may apply.
• Mail a Bill Payment from your other financial institution to Hughes.
• Send an ACH transfer from your other financial institution to Hughes.
• Initiate a wire transfer from your other financial institution to Hughes.

To view a copy of your canceled check, log into online or mobile banking and click on your checking account name, search for the desired check transaction, then View Check.

You may visit one of our branches or call the credit union at 520-794-8341 to place an order for the check copy(ies). Depending on the amount of research needed to complete your request, you may be charged fees – typically $3.00 per check and research fees are $15.00 per hour.

If you write a check, use your debit card, or have an electronic withdrawal (ACH) overdraw your account, Overdrawn Protection will automatically transfer money from your Main Share Savings to your Checking PLUS or Checking account. This service is free to use.

If you don't have enough money to cover your transaction with any of your Overdrawn Protection accounts, that’s when Overdraft Privilege kicks in – available for Checking PLUS and Checking Accounts. That means Hughes will pay the item for you, saving you the embarrassment and inconvenience of bouncing a check, missing your loan payment, or not being able to pay for your meal. There is a $30 fee for each transaction paid with Overdraft Privilege.

Overdraft Privilege covers checks and electronic withdrawal (ACH) transactions. You can also opt in to extend your Overdraft Privilege to cover ATM and one-time debit card transactions as well by visiting a branch near you or calling us at 520-794-8341.

NOTE: Checking PLUS accounts come with up to $750 Overdraft Privilege and Checking accounts come with up to $600 (including fees). Payment by Hughes is a discretionary courtesy and not a right of the account holder or an obligation of Hughes. Some restrictions apply.

• Visit one of our branches and show valid government-issued identification.
• Request the information by calling our Member Contact Center at 520-794-8341. You must provide your name, phone access password, and answer additional identification questions before our employees release this information to you.
• Locate a copy of your Credit Union statement. Your member number is on the statement.
• Log in to your Online Banking account and view your Accounts page.

For security reasons, our system will not allow you to create a password that is the same as the previous ten (10) passwords you have used.

You can view up to 15 months of transaction history by logging in and clicking on the desired account name on the dashboard or by selecting myHUB from the menu bar and clicking on the desired account name.

By default, 30 days of transaction history is displayed.

To see more, click on Search, change the selected date range and click Search. In myHUB, click View More to see additional transactions.

The history of any external accounts you add through myHUB is dependent on that particular financial institution's policy.

Click on Settings, then Profile Updates, and select the information you wish to update. Be sure to save your changes.

You can reset your password by clicking on "Forgot Password" and following the prompts. For all other issues, please give us a call at 520-794-8341.

Currently, online and mobile banking is only available in English. However, if you visit our website you can experience it in English or Spanish.

Yes, you can view transactions from a specific date range by following these steps. 

• Log in to your online banking account.
• Select the account for which you want to see transactions.
• Click "Search".
• Select your desired date range.
• Click "Search".

• Log in to your online banking account.
• Select "Accounts".
• Select "Statements and Documents".

Electronic deposits may take up to 3 business days to clear. If a check is deposited via mobile banking on a Friday, the credit can be expected no later than the following Wednesday.

• Log in to the app (does not work on a browser, app only).
• Click "Mobile Deposits" in the bottom menu.
• Select an account to deposit to and enter the check amount.
• Follow the on-screen instructions to endorse your check.
• Take a picture of the front and back of the check.
• Click deposit.

• In the Hughes mobile app or online banking, click Transfers > External Transfers.
• Deposit a check from your other financial institution to your Hughes account. Check holds may apply.
• Mail a Bill Payment from your other financial institution to Hughes.
• Send an ACH transfer from your other financial institution to Hughes.
• Initiate a wire transfer from your other financial institution to Hughes.

The Hughes Federal Credit Union mobile banking app is available on both the Apple App Store and Google Play Store.

• Log in to the mobile app.
• Select the menu at the top right.
  
• Select Settings.
• Select Notifications.
• Click the delete button next to the notification you would like to remove.

• Log in to the mobile app.
• Select the menu at the top right.
• Select settings.
• Select Authorized Device Enrollment.
• Enter a Device Name.
• Enter your digital banking User ID.
• Enter your digital banking password.
• Select Enroll.

• Log in to the mobile app.
• Select the menu at the top right.
• Select Settings.
• Select Notifications.
• Select the type of Notification you would like to set up.
  • You can choose to be texted or emailed whenever the event occurs.
  • The first time you set up your phone to be texted, you'll need to agree to the Terms and Conditions.

• Click the Forgot Your Password link on the mobile app login screen.
• You will be prompted to authenticate via text or phone call to confirm your identity.
• Reset your password.
  • For your security, we require a complex password.
  • This password must be a minimum of 12 characters (maximum 32 characters).
  • It must include the following:
    • One or more uppercase letters.
    • One or more lowercase letters.
    • One or more numbers.
    • One or more special characters (~!@#$%^&*()[]{}<>_+-=/|\.,:;`'"?).

• Log in to the mobile app.
• Select Move Money at the bottom.
• Select transfer type.
• Select the account you want to transfer from.
• Select the account you want to transfer to.
• Enter the amount you want to transfer.
• Select Schedule if you would like to set up a future or recurring transfer.
• Select Continue.
• Review the transfer details.
• When you are satisfied, select transfer.

• Log in to the mobile app.
• Select the Menu at the top right.
• Select Accounts.
• Select Statements and Documents.
• Click the Enroll button. 
• Once enrolled, you will no longer receive paper statements in the mail.

• Log in to the mobile app.
• Select the menu at the top right.
• Select Settings.
• Select Fast Balances.
• Name your device.
• Select the accounts you would like to see in the fast balances area.
• Select Submit.
• You are now able to see the accounts you selected by clicking on Fast Balances on the app login screen.

• Log in to the Hughes mobile app or Online Banking site and navigate to myCards.
• Select the card you wish to turn off and tap the toggle next to "Card is ON".
• Confirm that you wish to turn the card off.

• You have turned the card off.

• Log in to the Hughes mobile app or Online Banking site and navigate to myCards.
• Select the card you wish to turn off and tap the toggle next to "Card is OFF".
• Confirm that you wish to turn the card on.
• You have turned the card on.

• Log in to your Online Banking account and navigate to the myCards page.
• Select the card you wish to manage alerts for.
• Scroll down to "Controls & Alerts" and open the menu.
• Select the "Alerts" tab.
• Select whether you would like alerts for all transactions, no transactions, or selected transactions.
• Please note that any notifications already enabled through general account settings or myHUB are separate and may cause duplicate notifications if enabled through myCards as well.

• Log in to your Online Banking account and navigate to the myCards page.
• Select the card you wish to set a PIN for.
• Scroll to "Set PIN" and open the menu.
• Select how you wish to receive a security token and verify the token.
• Enter a new 4-digit PIN and click "Next".
• If successful, you will see a confirmation message

• Log in to your Online Banking account and navigate to the myCards page.
• Select the card you wish to view details for.
• Scroll down and click "View Digital Card".
• Select how you wish to receive a security token and verify the token.
• You can now view the full card details for 100 seconds.

• Log in to your Hughes mobile app and navigate to the myCards page.
• Select the card you wish to add to Apple Wallet or Google Wallet.
• Click the banner below the card with the Apple Wallet or Google Wallet logo.
• Select if you would like to receive the security passcode by text or email, and verify the security code.
• Follow the prompts requested by Apple Wallet or Google Wallet. Once the card has been added, you will be returned to the Hughes mobile app.

• Log in to the Hughes mobile app on the device you wish to set as your primary device. The primary device is used for location controls and to receive notifications.
• Click on the myCards icon at the bottom, then click the gear icon to open Settings.
• Select "Primary Device".
• Tap the toggle switch to select your current device as the primary device.

• Log in to the Hughes mobile app or Online Banking and navigate to myCards.
• Select Manage Travel Plans.
• Select Add Travel Plan.
• Enter the security token and select Next.
• Enter the traveling destination(s) and departure/return dates.
• Click Submit.

• Log in to the Hughes Online Banking site or mobile app.
• Select myCards.
• Select your credit card.
• Select Make a Payment.
• Select your payment option.
• Enter an amount to pay, then click Review.
• Click the Pay button.

myCards does not show transaction history from prior to your enrollment.

No, myCards is integrated right into your mobile banking app, so no additional app is necessary.

If a biller is not set up for electronic payments, the estimated delivery date for mailed checks is 7 business days. Please Note: While we provide estimated delivery dates for checks, there is always a possibility that a check could be delivered sooner than the date provided.

• Log in to your online banking account or your mobile app.
• Click "Pay Bills" from the menu.
• Click "Let's Get Started" to start adding your first biller.
• Click "Add a New Biller" to start searching for billers.
• You can search for an existing biller or add the biller manually.
• Fill out all required fields.
• Click "Add Biller".

Expedited payments are sent with 2-day delivery. There is a $30 expedited payment fee. To send an expedited payment, use the following steps:

• Log in to online or mobile banking.
• Navigate to the "PayBills" page.
• Click on "Manage Billers".
• Expedited payments are only accessible through this option.
• Click "Pay" on a biller that is not set up as electronic.
• You can determine whether the biller is electronic by looking to the left of the "Pay" button. If there is an "E" in a circle, then it is electronic. If there is a check icon, then it is not.
• Select the Hughes account from which funds will be sent, then click "Pay Date & Amount."
• Enter the amount to pay in the "Amount to Pay" field.
• Select "Expedited Payment" from "When to Pay".
• Here you will see the $0.00 fee for the expedited payment and have access to the expedited payment details screen.
• Click on "Notifications" and select desired options.
• Click "Payment Confirmation," then "Submit Payment."

A fast, safe and easy way to send money in minutes with friends, family and others you trust. It's available to use with Hughes online banking and mobile app. Click here to find out more about Zelle.

Hughes does not charge a fee to Send, Receive or Request money with Zelle.

If your recipient's financial institution doesn't offer Zelle your recipient can download the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

Services Limits

• Standard (Next Day or Three Day) – $2,000 Transaction Limit / Rolling 30 Day Period Limit – $5,000
• Within Minutes –  – $2,000 Transaction Limit / Rolling 30 Day Period Limit – $5,000

Transaction Count Limits

• Send Money – 15 per day / 30 per month
• Request Money - 10 per day / 30 per month

Hughes Unified Banking, or myHUB, allows you to sync your financial accounts in order to track, monitor and learn from your finances in one convenient, user-friendly site. From personalized budgets to cash flow spending wheels, we’ll give you an accurate and comprehensive view of your finances. By automatically cleansing, categorizing and classifying your purchases, you’ll be able to build your own budgets and set your own goals, all within the app.

You can add most financial accounts like loans, credit cards, investment accounts, 401(k)s, mortgages, student loans and so much more! Start by adding your accounts in order to get a clear picture of what your finances truly look like. We will help find opportunities to save, invest and refinance. 

Powerful financial planning and management tools are available to you within Hughes online and mobile banking. For a complete overview of your finances, add your non-Hughes accounts to myHUB. By combining all your checking, savings, loans, investments and mortgages in one place, our tools will provide you with budgets, spending breakdowns and a true in-depth analysis.

You can add external accounts (also called outside accounts) to myHUB using either your computer or the mobile app.