Welcome to our website!
It's redesigned. Streamlined. And makes information easy to find! We're excited about our website with an easy-to-navigate layout that is compatible with today's technology, from your home computer, to your tablet, and even your mobile phone. The Ask Hughes feature will offer answers to commonly asked questions by our members. To login to our Online Banking system please follow the steps below and then login or enroll in Online Banking.
Hughes has launched an Online Banking experience which includes Mobile Banking, Mobile & iPad Apps, Bill Pay, Mobile Deposit, and Popmoney®. Visit eServices to learn more about the features available for you on your computer, tablet and phone. Banking @ Your Fingertips!
Online Banking Upgrade - April 29, 2014
Online Banking FAQs
Online Banking Upgrade - April 29, 2014
**Existing Online Banking Users Member Alert – Action Required**
On April 29, 2014, Hughes Federal Credit Union will be upgrading the security of your Online Banking experience with Extended Authentication. This feature lets you use your phone to receive authentication codes to verify yourself for certain transactions. If you’ve ever lost or forgotten a password, Extended Authentication will allow you to reset your password without assistance.
Upon initial login after the upgrade, you will be prompted to add a phone number for Extended Authentication before being able to use Online Banking. After adding this phone number, a one-time passcode will immediately be delivered to you via SMS text message or an automated call, based upon your selection. You will have to type in this authentication code before you can proceed with your Online Banking transaction.
|IMPORTANT: Effective April 29, 2014, you will not be able to use Online Banking until you set up a phone number for Extended Authentication.
1. On or after, April 29, 2014, login to Online Banking using your computer. Extended Authentication is only available via computer based online banking. Please have your phone handy when you start the process. (Can be a smart or landline phone.)
2. Read the Extended Authentication Overview disclosure and press Continue.
3. Set up a phone number for Extended Authentication and agree to the Terms and Conditions.
A. Your phone number(s) will be listed on the screen
B. You can select a different phone number if desired (it can be a landline). To set up another phone or make changes to an existing phone, click the Self Service tab and click on the Manage Phones for Extended Authentication.
C. Enter a name for your phone number. This is a nickname for your phone such as cell phone.
D. Choose between SMS (text) message or Call Me.
E. Agree to the Terms and Conditions.
F. Click Validate. The system will message or call your selected phone.
4. If SMS message was selected, you will receive two text messages. One that verification alerts have been activated and one with the actual four-digit verification code.
If Call Me was selected, you will receive an automated phone call with a verbal four-digit verification code.
5. In Online Banking on your computer, enter the four-digit verification code.
6. You will receive a Success message stating that you have successfully added and verified this phone. You can now use Online Banking.
*Message and data rates may apply.
When will I receive an Extended Authentication request?
You will receive an Extended Authentication request for times when you previously were asked a security challenge question. This occurs when Intelligent Authentication is triggered when logging on to Online Banking, password resets, and changes to any personally identifiable information such as changing email address, security questions or adding and removing phones.
What does Extended Authentication look like?
A.“Verification Required” page will come up. You can choose to receive an SMS (text) message or be called at your phone number (smart or landline phone).
B. You receive an SMS (text) message or phone call with a four-digit verification code. This code expires after three minutes.
C. Enter the verification code and click Authenticate.
Introducing Financial Management Online
If you like Mint.com, you’ll love the new Financial Management tool available through Online Banking, beginning April 29, 2014! With this powerful new tool, you’ll be able to view your online accounts at multiple financial institutions through our new Financial Management tab located in Online Banking. Click here to learn more >
Financial Management Overview
Financial Management is a free, integrated tool within Online Banking. It allows you to:
- Retrieve balances and transactions from all financial institutions that you have online access.
- Automatically classify accounts into different financial categories such as banking, credit card, investment accounts, and cash transactions.
- View combined assets, liabilities, and investments.
- Monitor cash flow and how money is spent.
- Monitor and track the status of budgets against monthly targets.
- Set and monitor savings goals.
Accessing Financial Management
1. Log on to Online Banking. Click on the Financial Management tab.
2. Enter your Online Banking username and password again. (You only need to do this the very first time you log in.)
Setting Up Accounts in Financial Management
Financial Management will import your Hughes accounts and loans automatically. You can also import accounts and loans from other financial institutions.
1. From the Dashboard tab, click on Add Accounts. (Alternatively, from the Settings tab, click on Add Accounts).
2. The Add Accounts interface pops up. Select the other financial institution and click Next.
3. Enter your Online Banking username and password for your other financial institution and click Next.
4. A confirmation page will show a list of the imported accounts. Click Close.
5. If Financial Management is uncertain about what type of account it imported, it may appear in the Alerts section. To resolve, choose what time of account it is.
6. Once the other financial institution’s accounts have imported, you may need to reset the filter when viewing Transactions or Analysis to include the new accounts.
Click on the Enroll in Online Banking link at the login to start the enrollment process.
"Accept" the Online Banking Terms and Conditions.
Should you encounter any problems with your login process, please contact Hughes for assistance.
Enter Enrollment Information
||Enter your member number
||Your temporary password is your 9 digit Social Security Number (no dashes)
|Create New Password
||Use a minimum of 8 characters: at least 1 upper case letter, 1 lower case letter, 1 number and a special character. Examples: H9g43$Fcu or a passphrase such as 1LovetheNewOLB@Hughes. (Passwords/passphrases can have 8 to 32 characters.)
Our Online Banking has improved features.
Watch Online Banking Video
| || |
External Account Transfers
(Not available on Primary and HSA checking accounts.)
There is NO charge for external transfers into your account at Hughes.
There is a small fee for external transfers from Hughes to other financial institutions.
Refer to Online Fees
To set up External Account Transfers to and from other financial institutions, click on Bill Pay and External Transfer tab.
Credit Card Online
|To set up a Credit Card Online, click on the Accounts and the Credit Card tab. Have your credit card handy.
Bill Pay and Processing
Watch Bill Pay Video
Our Bill Pay has improved features.
Our standard Bill Pay service is FREE.
With our improved Bill Pay, your payments are processed in one of three ways:
Electronic – Funds are transmitted electronically if the payee can receive payments by ACH. Money is withdrawn on the Payment Date and credited to the payee on the same date.
Check – If the payee can't receive payments by ACH, funds are sent by check and are withdrawn from the member's account on the Payment Date..
Draft – Funds are debited from the member's account when the payee cashes the check.
||To enroll or access your Hughes eStatement, click on the Accounts and eStatements tab and follow the instructions.
|Online Banking Bookmark
||NEW! Set up your Online Banking and Bill Pay bookmark here.
Mobile Banking, Mobile & iPad Apps
Your accounts can now be accessed Anytime Anyplace: through your account login on our mobile-friendly website, through our Hughes FCU Mobile & iPad App and Text Banking. To enroll in Mobile and/or Text Banking, you must enroll in My Mobile Money through a computer. Please follow instructions below.
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MY MOBILE MONEY
|To enroll in Mobile Banking, you must enroll in My Mobile Money through a computer before being able to access it on your phone. Login to Online Banking through a computer and click on the Self Service tab. Under Preferences, click on Sign Up/Manage My Mobile Money and follow the instructions. You'll receive a link for the Mobile App for your smart phone. Apps are available for Android and iPhone. The iPad App is available in the Apple Store. Search for Hughes Federal Credit Union.
||Sometimes you need to get answers fast. For just about any phone with text messaging, Text Banking gives you instant answers when you're on the go:
Watch Mobile/Text Banking Video
Add text Banking to your Smart Phone Today! To sign up, you must enroll in My Mobile Money through a computer first before being able to receive it on your phone. Login to Online Banking through a computer and Click on the Self Service Tab. Once you've enrolled, we will send you a text message containing instructions. Please note: some text codes have changed.
||With this great service, you can send and request money using email and text messaging.
If you are already enrolled for Bill Pay, you automatically have access to Popmoney®.
Charges may apply for Popmoney® payment.
Refer to Online Fees
For details, watch the Popmoney® video.
||Deposit checks to your account using your smart phone at no charge. For a demonstration, watch our video.
Financial Management and Taxes
Export your banking activity to financial management software. We've made it easy. Just follow the Quicken Guides below. You can also access this by clicking on the Accounts and Transaction Download tabs.
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Quicken Windows - You will want to create your one time and recurring payments. If you need assistance in creating these payments, chose Help menu - Quicken help. Search for Create an Online Payment and follow the instructions.
Quicken Mac - Recreate your payments. If you need help, choose Help menu > Search. Search for Entering an Online Payment. Follow the instructions to enter or transmit an online payment.
Contact Us: We're Here to Help You
Please contact us if you need assistance. We are here to help you.
Tucson: (520) 794-8341
Outside Tucson: (800) 253-8245
*Please have your member number and phone access password handy for immediate service.
Please check our website at HughesFCU.org and social media below to stay up-to-date with the latest information and offerings from Hughes Federal Credit Union. Thank you.
Certain restrictions apply.
Bill Pay | Bill Pay Expedited Payment Disclosure | External Account Transfer
Mobile Banking | Mobile Deposit | Online Banking | Online Fee Schedule | Popmoney®
Have a specific question? Ask Hughes ›
Login or enroll in Online Banking.
Secure email form
Online Banking FAQs
Q. How do know how long I have in my online banking session before it times out?
A. As long as there is activity during your online banking session, your session will not end. However, after 10 minutes of inactivity, your session will time out. There will be a pop up that asking you if you need more time before the session times out and closes.
Q. How do I enroll in Online Banking?
A. To enroll in Online Banking, simply click the Enroll in Online Banking link at hughesfcu.org and then follow the prompts to set up your Online Banking account. To initially enroll, enter your member number as your Username.
Q. What if I'm having trouble logging into Online Banking?
A. If you have forgotten your Online Banking Password, click the Forgot Your Password? link to reset your password. If you continue to have problems signing into Online Banking, please contact our Call Center at (520) 794-8341 or outside Tucson at (800) 253-8245 or visit one of our member service branches.
Q. What is my Username for Online Banking?
A. If you are enrolling in Online Banking for the first time, you will be asked to enter a Username. This is your member number (e.g., 123456). You will be prompted to change this to a unique Username (e.g., JaneSmith123). Once enrolled, you can change your User ID at any time by completing the following steps:
- Log on to Online Banking
- Select the Self Service tab, then Change User ID/Password.
- Enter your existing Username (i.e., your member number), then enter your new Username.
- Click Change User ID
Q. I forgot my password for Online Banking. What do I do?
A. *If you are already an Online Banking user and you have forgotten your password, click the Forgot Your Password? link to reset your password. You will be prompted to answer a security question to confirm your identity and then you'll be asked to create a new password.
*If you have never used Online Banking before, enroll today!
Password Rules: For your security, we require a complex password. This password must be a minimum of 8 characters (maximum-32). It must include the following: one or more upper case letters, one or more lower cases letters, one or more numbers, one or more special characters. Example: H9g43$Fcu.
If you continue to have problems logging on to Online Banking, please contact our Call Center at (520) 794-8341 or outside Tucson at (800) 253-8245.
Q. What are the password rules for Online Banking?
A. To ensure the security of your online account information, Hughes requires a complex Online Banking password. The rules for setting this password are as follows:
- Minimum of 8 characters, maximum of 32.
- One or more upper case letters
- One or more lower case letters
- One or more numbers
- One or more special symbols/characters
Q. How do I set up or change my security questions for Online Banking?
A. Security questions are set up when you first enroll in Online Banking. If you are a first time Online Banking user, enroll in Online Banking. If you have already signed up for Online Banking and would like to change your security questions, log on to Online Banking. Select the Self Service tab, and then click the Manage Security Questions link.
Q. How do I purchase a Prepaid Visa® Card?
A. Members can order Prepaid Visa® Cards on our website (must be logged into Online Banking). To order, view purchases, or reload your Prepaid Reloadable Card go to the Accounts or Self-Service tab. Non-personalized Pre-Paid Visa® Cards can be purchased at any branch. Click here for more information on Prepaid Cards.
Q. How do I customize my Online Banking pages?
A. There are many ways you can customize your Online Banking Pages. You will find these options under the Self Service tab.
- Manage Account Preferences: Choose which accounts will display on the Accounts Summary and/or give your accounts nicknames.
- Manage Sign-on Preferences: Choose your default sign-on destination. You can choose which page Online Banking will open to once you Login: Financial Overview, Account Activity, Account Summary or Self-Service.
- Manage My Favorites: Update your Favorites to provide a quick link to your most used pages.
Q. Why am I having a problem logging in?
A. If you have been using the new Online Banking service and have forgotten your new password, click the Forgot Your Password? link to reset it. If you continue to have problems logging in, please contact our Call Center at (520) 794-8341 or (800) 253-8241 (outside Tucson) or visit one of our branches.
There are many ways you can customize your Online Banking Pages. You will find these options under the Self Service tab.
Manage Account Preferences: choose which accounts will display on the Accounts Summary and/or give your accounts nicknames.
Manage Sign-on Preferences: choose your default sign-on destination. You can choose which page Online Banking will open to once you Login: Financial Overview, Account Activity, Account Summary or Self-Service.
Manage My Favorites: Update your Favorites to provide a quick link to your most used pages.
- See more at: https://www.hughesfcu.org/ask-hughes/#sthash.aTGCqERI.dpuf