Welcome to our website!
We're excited about our website with an easy-to-navigate layout that is compatible with today's technology, from your home computer, to your tablet, and even your mobile phone. The Frequently Asked Questions (FAQs) feature will offer answers to commonly asked questions by our members. To login to our Online Banking system please follow the steps below and then login or enroll in Online Banking.
Hughes has launched an Online Banking experience which includes Mobile Banking, Mobile & Tablet Apps, Bill Pay, Mobile Deposit, and Popmoney®. Visit eServices to learn more about the features available for you on your computer, tablet and phone. Banking @ Your Fingertips!
Windows 10 users
For members using the new Windows 10 Operating System, including the new “Edge” browser, most online banking functionality appears available. However, this new system is currently unsupported by our online application provider. Should you encounter issues with your banking experience, we recommend using Internet Explorer 11, which can be found in the Windows Accessory Menu. We will continue to update you as we learn more about this new system.
Online Banking Upgrade - February 24, 2015
Online Banking FAQs
We've upgraded Online Banking
enjoy THESE enhancements
First Time Log On
Beginning February 24, 2015, log on as usual with your same user name and password
Your account information and history will be available with the new system
There will be no change to any of your scheduled transfers or scheduled bill payments
All of your Bill Pay history and payee information will be available
If you enrolled for eStatements, your current and past statements will be available
If you have bookmarked our Online Banking Login page at https://Online.HughesFCU.org this bookmark carries a specific 'breadcrumb' and will need to be updated after the upgrade on February 24, 2015. Please delete the previous bookmark, go to the Login at https://Online.HughesFCU.org and set the new page as a new bookmark. This does not affect members that login from our homepage at HughesFCU.org or use Mobile Apps.
Completing Common Online Banking Tasks
To view an Online Banking Comparison Chart regarding how to complete common tasks on the new system click here >
Operating System & Browser Requirements
The following operating systems and web browsers are supported by our new Online Banking system:
- Windows 7 or newer
- Mac OS 10.8 or newer
- Internet Explorer 10.0 or newer
- Mozilla Firefox (Current Version)
- Google Chrome (Current Version)
- Apple Safari 6 or newer
The following software and browsers will not be supported by our new Online Banking system:
- Microsoft Internet Explorer 9.0 or older
- Windows XP
- Windows Vista
- Mac OS 10.7 or older
If you have an older version, please update your operating system or web browser to these minimum requirements.
* Please Note: Windows XP is no longer supported by Microsoft. Microsoft stopped supporting and updating Windows XP in April 2014. This means that the potential for Windows XP to be hacked is very high as Microsoft does not issue patches to this operating system any longer. Windows XP is not a secure operating system for running Online Banking on the Internet. Also, Windows XP will only run up to Internet Explorer 8 and IE8 does not render our Online Banking correctly. It is possible to run Chrome or Firefox on Windows XP and that might look good, but again it is an unsupported, an unsecure operating system and we cannot guarantee a secure connection with our Online Banking. Microsoft's support of Windows Vista is scheduled to be discontinued in April 2017. If upgrading your system is not feasible at this time, we suggest using an Android™ or iOS device (iPhone® or iPad®) to access, as these devices are secure. For more details on supported Microsoft operating systems and browsers, please visit http://windows.microsoft.com/en-us/windows/lifecycle.
We want you to know your account is safe with us. If you have an questions about the security we use for our online services, feel free to contact during regular business hours at 520-794-8341 or 800-253-8245 outside Tucson.
Quicken Critical Message
As a part of the Online Banking upgrade, Quicken users will need to perform a small update after February 24, 2015. Documents detailing how to complete this process are available below to ensure a smooth transition. If you have any questions, please visit any branch location or contact Hughes Federal Credit Union during regular business hours at 520-794-8341 or 800-253-8245 outside Tucson.
NEW – After the Online Banking upgrade, members will be able to initiate Bill Pay from WITHIN Quicken and QuickBooks. Members using this option WILL need to delete the pending payments before February 24, 2015. This is only for members that use Bill Pay within Quicken and QuickBooks. It does not apply to members that use our Bill Pay service.
Click on the Enroll in Online Banking link at the login to start the enrollment process.
"Accept" the Online Banking Terms and Conditions.
Should you encounter any problems with your login process, please contact Hughes for assistance.
Enter Enrollment Information
||Enter your member number
||Your temporary password is your 9 digit Social Security Number (no dashes)
|Create New Password
||Use a minimum of 8 characters: at least 1 upper case letter, 1 lower case letter, 1 number and a special character. Examples: H9g43$Fcu or a passphrase such as 1LovetheNewOLB@Hughes. (Passwords/passphrases can have 8 to 32 characters.)
Our Online Banking has improved features.
Watch Online Banking Video
| || |
Online Banking opens with the Accounts page. Tiles show accounts and loan balances.
Make a Transfer or Loan Payment
On the Accounts page, draft a tile on top of another tile to initiate a transfer. Click on the Transfers tab for more transfer options.
External Account Transfers
(Not available on Primary and HSA checking accounts.)
There is NO charge for external transfers into your account at Hughes.
There is a small fee for external transfers from Hughes to other financial institutions.
Refer to Online Fees
To set up External Account Transfers to and from other financial institutions, click on the Pay Bills tab, and click on the External Transfer tab.
Receive Electronic Bills
|Click on the Pay Bills tab. On the Payment Center page, click on the Get Bill icon next to the biller that offers that service.
Credit Card Online
|To set up a Credit Card Online, click on the Accounts page and the Credit Card link in the Services section. Please have your credit card handy.
Bill Pay and Processing
Watch Bill Pay Video
Our standard Bill Pay service is FREE.
On the Accounts page, click on pay any bill to start a new payment. Click on the Pay Bills tab to launch the full Bill Pay interface.
With our improved Bill Pay, your payments are processed in one of three ways:
- <Electronic – Funds are transmitted electronically if the payee can receive payments by ACH. Money is withdrawn on the Payment Date and credited to the payee on the same date.
- Check – If the payee can't receive payments by ACH, funds are sent by check and are withdrawn from the member's account on the Payment Date.
- Draft – Funds are debited from the member's account when the payee cashes the check.
||To enroll or access your Hughes eStatement, click on the Accounts page, click on an account tile to go to the Accounts Details page. Click on the Statements link and then Continue to launch the eStatement for that membership.
|Online Banking Bookmark
||NEW! Set up your Online Banking and Bill Pay bookmark here.
|Make a Stop Payment on a Check
||On the Accounts page, click on the account tile the check was written on to go to the Accounts Details page. Click the Stop Payments link.
|Be Notified of Account Activity with email or Text Message Alerts
On the Accounts page, click on the account tile that you wanted to be alerted about. Click the Set alerts link. Alternatively, click on the Settings link and then Security and Alerts to set up or edit alerts.
To have alerts set by text message, you must first add your mobile phone. Click on the Mobile link at the top right to get started.
|Ask the Credit Union a Question
Click the envelope at the top right to open the Message Center. When the Credit Union responds, a red number will appear on the envelope icon. You can also set up an alert to be notified by email or text message when the Credit Union sends you a message.
|Chat with a Credit Union Rep
On the Accounts page, click on the Chat link at the top right. (Chat is available during Hughes business hours.)
|Change Logon and Contact Information
Click on the Settings link at the top right, then click on Profile,
|Nickname or Hide Accounts
Click on the Settings link at the top right, then click on Accounts.
|Download Transactions to a Computer
On the Accounts page, click on an account tile to go to the Accounts Details page. Click on More Actions, then Export Transactions. Download to Comma Separated, Money, QuickBooks or Quicken formats.
Mobile banking, Mobile & Tablet Apps
Your accounts can now be accessed Anytime Anyplace: through your account login on our mobile-friendly website, through our Hughes Mobile, smartphone and tablet apps, and Text Banking. To enroll in Mobile and/or Text Banking, you must enroll in Mobile service through a computer. Please follow instructions below.
| || |
To enroll in Mobile Banking, you must enroll in Mobile through a computer before being able to access it on your phone. Login to Online Banking through a computer and click on the Mobile link at the top right and follow the instructions. You'll receive a link for the Mobile App for your smartphone or tablet. Apps are available for Android and iPhone phone and tablets. The iPhone and iPad tablet App is available in the Apple Store and the Android phone and table App is available in Google Play. Search for Hughes Federal Credit Union.
||Sometimes you need to get answers fast. For just about any phone with text messaging, Text Banking gives you instant answers when you're on the go:
- ATM Locations
- Branch Locations
Watch Mobile/Text Banking Video
Add text Banking to your smartphone today! To sign up, you must enroll in Mobile through a computer first before being able to receive it on your phone. Login to Online Banking through a computer and click on the Mobile link at the top right. To set up alerts click on Settings, select Security and Alerts, and then click on Alerts to set up the text messaging. Once you've enrolled, we will send you a text message containing instructions.
||With this great service, you can send and request money using email and text messaging.
If you are already enrolled for Bill Pay, you automatically have access to Popmoney®. Click on the Pay Bills tab, and click on the Popmoney tab.
Charges may apply for Popmoney® payment.
Refer to Online Fees
For details, watch the Popmoney® video.
||Deposit checks to your account using your smartphone or tablet at no charge. For a demonstration, watch our video.
Financial management and taxes
Export your banking activity to financial management software. We've made it easy. Just follow the Quicken Guides below. You can also access this by clicking on the Accounts and Transaction Download tabs.
| || |
Set up Goals, Budgets, and Explore Spending Habits
Click on the Trends tab. First-time users will need to accept disclosures and enter their Online Banking logon information to start using it.
Quicken Windows - You will want to create your one time and recurring payments. If you need assistance in creating these payments, chose Help menu - Quicken help. Search for Create an Online Payment and follow the instructions.
Quicken Mac - Recreate your payments. If you need help, choose Help menu > Search. Search for Entering an Online Payment. Follow the instructions to enter or transmit an online payment.
Contact us: We're here to help you
Please contact us if you need assistance. We are here to help you.
Outside Tucson: 800-253-8245
*Please have your member number and phone access password handy for immediate service.
Please check our website at HughesFCU.org and social media below to stay up-to-date with the latest information and offerings from Hughes Federal Credit Union. Thank you.
Certain restrictions apply.
Bill Pay | Bill Pay Expedited Payment Disclosure | External Account Transfer
Mobile Banking | Mobile Deposit | Online Banking | Online Fee Schedule | Popmoney®
Have a specific question? Please search our website, contact us or use our secure email form.
Login or enroll in Online Banking.
Online banking FAQs
Q. How do know how long I have in my online banking session before it times out?
A. As long as there is activity during your online banking session, your session will not end. However, after 10 minutes of inactivity, your session will time out. There will be a pop up that asking you if you need more time before the session times out and closes.
Q. How do I enroll in Online Banking?
A. To enroll in Online Banking, simply click the Enroll in Online Banking link at HughesFCU.org and then follow the prompts to set up your Online Banking account. To initially enroll, enter your member number as your Username.
Q. What if I'm having trouble logging into Online Banking?
A. If you have forgotten your Online Banking Password, click the Forgot Your Password? link to reset your password. If you continue to have problems signing into Online Banking, please contact our Call Center at 520-794-8341 or outside Tucson at 800-253-8245 or visit one of our member service branches.
Q. What is my Username for Online Banking?
A. If you are enrolling in Online Banking for the first time, you will be asked to enter a Username. This is your member number (e.g., 123456). You will be prompted to change this to a unique Username (e.g., JaneSmith123). Once enrolled, you can change your User ID at any time by completing the following steps:
- Log on to Online Banking
- Select the Self Service tab, then Change User ID/Password.
- Enter your existing Username (i.e., your member number), then enter your new Username.
- Click Change User ID
Q. I forgot my password for Online Banking. What do I do?
A. *If you are already an Online Banking user and you have forgotten your password, click the Forgot Your Password? link to reset your password. You will be prompted to answer a security question to confirm your identity and then you'll be asked to create a new password.
*If you have never used Online Banking before, enroll today!
Password Rules: For your security, we require a complex password. This password must be a minimum of 8 characters (maximum-32). It must include the following: one or more upper case letters, one or more lower cases letters, one or more numbers, one or more special characters. Example: H9g43$Fcu.
If you continue to have problems logging on to Online Banking, please contact our Call Center at 520-794-8341 or outside Tucson at 800-253-8245.
Q. What are the password rules for Online Banking?
A. To ensure the security of your online account information, Hughes requires a complex Online Banking password. The rules for setting this password are as follows:
- Minimum of 8 characters, maximum of 32.
- One or more upper case letters
- One or more lower case letters
- One or more numbers
- One or more special symbols/characters
Q. How do I set up or change my security questions for Online Banking?
A. Security questions are set up when you first enroll in Online Banking. If you are a first time Online Banking user, enroll in Online Banking. If you have already signed up for Online Banking and would like to change your security questions, log on to Online Banking. Select the Self Service tab, and then click the Manage Security Questions link.
Q. How do I purchase a Prepaid Visa® Card?
A. Members can order Prepaid Visa® Cards on our website (must be logged into Online Banking). To order, view purchases, or reload your Prepaid Reloadable Card go to the Accounts or Self-Service tab. Non-personalized Pre-Paid Visa® Cards can be purchased at any branch. Click here for more information on Prepaid Cards.
Q. How do I customize my Online Banking pages?
A. There are many ways you can customize your Online Banking Pages. You will find these options under the Self Service tab.
- Manage Account Preferences: Choose which accounts will display on the Accounts Summary and/or give your accounts nicknames.
- Manage Sign-on Preferences: Choose your default sign-on destination. You can choose which page Online Banking will open to once you Login: Financial Overview, Account Activity, Account Summary or Self-Service.
- Manage My Favorites: Update your Favorites to provide a quick link to your most used pages.
Q. Why am I having a problem logging in?
A. If you have been using the new Online Banking service and have forgotten your new password, click the Forgot Your Password? link to reset it. If you continue to have problems logging in, please contact our Call Center at 520-794-8341 or 800-253-8245 outside Tucson or visit one of our branches.
There are many ways you can customize your Online Banking Pages. You will find these options under the Self Service tab.
Manage Account Preferences: choose which accounts will display on the Accounts Summary and/or give your accounts nicknames.
Manage Sign-on Preferences: choose your default sign-on destination. You can choose which page Online Banking will open to once you Login: Financial Overview, Account Activity, Account Summary or Self-Service.
Manage My Favorites: Update your Favorites to provide a quick link to your most used pages.