Hughes FCU Mobile Banking app now available!

Download Now Close

Login Instructions

Welcome to our website!

It's redesigned. Streamlined. And makes information easy to find! We're excited about our website with an easy-to-navigate layout that is compatible with today's technology, from your home computer, to your tablet, and even your mobile phone. The Ask Hughes feature will offer answers to commonly asked questions by our members. To login to our Online Banking system please follow the steps below and then login or enroll in Online Banking.

Hughes has launched an Online Banking experience which includes Mobile Banking, Mobile & iPad Apps, Bill Pay, Mobile Deposit, and Popmoney®. Visit eServices to learn more about the features available for you on your computer, tablet and phone. Banking @ Your Fingertips!

Online Banking Upgrade - April 29, 2014
Login Instructions
Contact Us
Online Banking FAQs


Online Banking Upgrade - April 29, 2014

**Existing Online Banking Users Member Alert – Action Required**

On April 29, 2014, Hughes Federal Credit Union will be upgrading the security of your Online Banking experience with Extended Authentication. This feature lets you use your phone to receive authentication codes to verify yourself for certain transactions. If you’ve ever lost or forgotten a password, Extended Authentication will allow you to reset your password without assistance.

Upon initial login after the upgrade, you will be prompted to add a phone number for Extended Authentication before being able to use Online Banking. After adding this phone number, a one-time passcode will immediately be delivered to you via SMS text message or an automated call, based upon your selection. You will have to type in this authentication code before you can proceed with your Online Banking transaction.

IMPORTANT: Effective April 29, 2014, you will not be able to use Online Banking until you set up a phone number for Extended Authentication.

Existing Online Banking Users: Please follow these instructions after the upgrade.

Using Extended Authentication

 

Introducing Financial Management Online

If you like Mint.com, you’ll love the new Financial Management tool available through Online Banking, beginning April 29, 2014! With this powerful new tool, you’ll be able to view your online accounts at multiple financial institutions through our new Financial Management tab located in Online Banking. Click here to learn more >


Login Instructions

New Online Banking Enrollments

Online Banking

Our Online Banking has improved features.

Watch Online Banking Video

  

External Account Transfers

(Not available on Primary and HSA checking accounts.)

There is NO charge for external transfers into your account at Hughes.

There is a small fee for external transfers from Hughes to other financial institutions.

Refer to Online Fees

To set up External Account Transfers to and from other financial institutions, click on Bill Pay and External Transfer tab.

Credit Card Online

To set up a Credit Card Online, click on the Accounts and the Credit Card tab. Have your credit card handy.

Bill Pay and Processing

Watch Bill Pay Video

Our Bill Pay has improved features.

Our standard Bill Pay service is FREE.

With our improved Bill Pay, your payments are processed in one of three ways:

  • Electronic – Funds are transmitted electronically if the payee can receive payments by ACH. Money is withdrawn on the Payment Date and credited to the payee on the same date.

  • Check – If the payee can't receive payments by ACH, funds are sent by check and are withdrawn from the member's account on the Payment Date..

  • Draft – Funds are debited from the member's account when the payee cashes the check.

eStatements To enroll or access your Hughes eStatement, click on the Accounts and eStatements tab and follow the instructions.
Online Banking Bookmark NEW! Set up your Online Banking and Bill Pay bookmark here.

Mobile Banking, Mobile & iPad Apps

Your accounts can now be accessed Anytime Anyplace: through your account login on our mobile-friendly website, through our Hughes FCU Mobile & iPad App and Text Banking.  To enroll in Mobile and/or Text Banking, you must enroll in My Mobile Money through a computer.  Please follow instructions below.

  

MY MOBILE MONEY

To enroll in Mobile Banking, you must enroll in My Mobile Money through a computer before being able to access it on your phone.  Login to Online Banking through a computer and click on the Self Service tab.  Under Preferences, click on Sign Up/Manage My Mobile Money and follow the instructions. You'll receive a link for the Mobile App for your smart phone.  Apps are available for Android and iPhone. The iPad App is available in the Apple Store. Search for Hughes Federal Credit Union.
TEXT BANKING Sometimes you need to get answers fast. For just about any phone with text messaging, Text Banking gives you instant answers when you're on the go:
  • Balances

  • History

  • ATM Locations

  • Branch Locations

Watch Mobile/Text Banking Video
Add text Banking to your Smart Phone Today!  To sign up, you must enroll in My Mobile Money through a computer first before being able to receive  it on your phone.  Login to Online Banking through a computer and Click on the Self Service Tab. Once you've enrolled, we will send you a text message containing instructions. Please note: some text codes have changed.

Popmoney® With this great service, you can send and request money using email and text messaging.

If you are already enrolled for Bill Pay, you automatically have access to Popmoney®.

Charges may apply for Popmoney® payment.

Refer to Online Fees

For details, watch the Popmoney® video.

Mobile Deposit Deposit checks to your account using your smart phone at no charge. For a demonstration, watch our video.

Financial Management and Taxes

Export your banking activity to financial management software. We've made it easy. Just follow the Quicken Guides below. You can also access this by clicking on the Accounts and Transaction Download tabs.

  

QUICKEN

Quicken Windows - You will want to create your one time and recurring payments. If you need assistance in creating these payments, chose Help menu - Quicken help. Search for Create an Online Payment and follow the instructions.

Quicken Mac - Recreate your payments. If you need help, choose Help menu > Search. Search for Entering an Online Payment. Follow the instructions to enter or transmit an online payment.

Quicken Guides
Quicken_Windows
Quicken_Mac


Contact Us: We're Here to Help You

Please contact us if you need assistance. We are here to help you.

Branch Locations
Tucson: (520) 794-8341

Outside Tucson: (800) 253-8245

*Please have your member number and phone access password handy for immediate service.

Please check our website at HughesFCU.org and social media below to stay up-to-date with the latest information and offerings from Hughes Federal Credit Union. Thank you.

Twitter ›

Facebook ›

Certain restrictions apply.

Disclosures:
Bill Pay | Bill Pay Expedited Payment Disclosure | External Account Transfer
Mobile Banking | Mobile Deposit | Online Banking | Online Fee Schedule | Popmoney®


Have a specific question? Ask Hughes

Login or enroll in Online Banking.

Secure email form


Online Banking FAQs

Q.  How do know how long I have in my online banking session before it times out?

A.  As long as there is activity during your online banking session, your session will not end. However, after 10 minutes of inactivity, your session will time out. There will be a pop up that asking you if you need more time before the session times out and closes.

Q.  How do I enroll in Online Banking?

A.  To enroll in Online Banking, simply click the Enroll in Online Banking link at hughesfcu.org and then follow the prompts to set up your Online Banking account. To initially enroll, enter your member number as your Username.

Q.  What if I'm having trouble logging into Online Banking?

A.  If you have forgotten your Online Banking Password, click the Forgot Your Password? link to reset your password.  If you continue to have problems signing into Online Banking, please contact our Call Center at (520) 794-8341 or outside Tucson at (800) 253-8245 or visit one of our member service branches.

Q.  What is my Username for Online Banking?

A.  If you are enrolling in Online Banking for the first time, you will be asked to enter a Username.  This is your member number (e.g., 123456).  You will be prompted to change this to a unique Username (e.g., JaneSmith123).  Once enrolled, you can change your User ID at any time by completing the following steps: 

  1. Log on to Online Banking
  2. Select the Self Service tab, then Change User ID/Password.
  3. Enter your existing Username (i.e., your member number), then enter your new Username.
  4. Click Change User ID

Q.  I forgot my password for Online Banking. What do I do?

A.  *If you are already an Online Banking user and you have forgotten your password, click the Forgot Your Password? link to reset your password.  You will be prompted to answer a security question to confirm your identity and then you'll be asked to create a new password.

*If you have never used Online Banking before, enroll today! 

Password Rules:  For your security, we require a complex password.  This password must be a minimum of 8 characters (maximum-32).  It must include the following: one or more upper case letters, one or more lower cases letters, one or more numbers, one or more special characters.  Example: H9g43$Fcu.

If you continue to have problems logging on to Online Banking, please contact our Call Center at (520) 794-8341 or outside Tucson at (800) 253-8245.

Q.  What are the password rules for Online Banking?

A.  To ensure the security of your online account information, Hughes requires a complex Online Banking password. The rules for setting this password are as follows: 

  • Minimum of 8 characters, maximum of 32.
  • One or more upper case letters
  • One or more lower case letters
  • One or more numbers
  • One or more special symbols/characters

Example: H9g43$Fcu

QHow do I set up or change my security questions for Online Banking?

A.  Security questions are set up when you first enroll in Online Banking.  If you are a first time Online Banking user, enroll in Online Banking.  If you have already signed up for Online Banking and would like to change your security questions, log on to Online Banking.  Select the Self Service tab, and then click the Manage Security Questions link. 

Q.  How do I purchase a Prepaid Visa® Card?

A.  Members can order Prepaid Visa® Cards on our website (must be logged into Online Banking).  To order, view purchases, or reload your Prepaid Reloadable Card go to the Accounts or Self-Service tab.  Non-personalized Pre-Paid Visa® Cards can be purchased at any branch.  Click here for more information on Prepaid Cards.

Q. How do I customize my Online Banking pages?

A. There are many ways you can customize your Online Banking Pages. You will find these options under the Self Service tab.

  • Manage Account Preferences: Choose which accounts will display on the Accounts Summary and/or give your accounts nicknames.
  • Manage Sign-on Preferences: Choose your default sign-on destination. You can choose which page Online Banking will open to once you Login: Financial Overview, Account Activity, Account Summary or Self-Service.
  • Manage My Favorites: Update your Favorites to provide a quick link to your most used pages.

Q.  Why am I having a problem logging in?

A.  If you have been using the new Online Banking service and have forgotten your new password, click the Forgot Your Password? link to reset it.  If you continue to have problems logging in, please contact our Call Center at (520) 794-8341 or (800) 253-8241 (outside Tucson) or visit one of our branches. 

How do I customize my Online Banking pages?

There are many ways you can customize your Online Banking Pages. You will find these options under the Self Service tab.

Manage Account Preferences: choose which accounts will display on the Accounts Summary and/or give your accounts nicknames.

Manage Sign-on Preferences: choose your default sign-on destination. You can choose which page Online Banking will open to once you Login: Financial Overview, Account Activity, Account Summary or Self-Service.

Manage My Favorites: Update your Favorites to provide a quick link to your most used pages.

- See more at: https://www.hughesfcu.org/ask-hughes/#sthash.aTGCqERI.dpuf

 

Back to Top