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Job Summary: In this role, you will be responsible for providing technical support to credit union staff and third-party partners through in person, phone, chat, and email channels. Maintaining assigned systems and provide problem resolution and technical support services with high reliability and a minimum of supervision and direction. You will be responsible for providing a high level of end-user support in responding to questions, diagnosing, and resolving problems within their level of expertise
Salary: $29.00- $36.00 Per Hour Depending on Experience This is an in-office position
About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Key Responsibilities:
Provide in-person and virtual technical support to credit union staff.
Install, configure, and maintain desktop PCs, laptops, and Apple Mac machines.
Install, configure, and maintain related peripheral equipment for end users.
Trouble shoot errors and issues with end-user PCs and peripheral equipment.
Coordinate 3rd party support of end-user systems when necessary.
Provide high-level end user support to questions and problem resolution.
Diagnose and resolve technology-based issues/problems.
Oversee and maintain assigned systems including problem resolution and support services.
Qualifications: Required Skills:
Minimum of two years of IT Systems support or related experience.
Associate’s degree in computer science, or equivalent work or educational experience preferred.
Troubleshoot, diagnose, and resolve computer hardware and software problems and failures of varying difficulty efficiently and effectively.
Demonstrate analytical and problem-solving skills.
Preferred Skills:
Certifications – VMware, Cisco, Microsoft Certifications, or other IT industry standard certifications a plus.
What We Offer:
Generous Paid Time Off Policy
Up to 15 days in 1st year of service
Paid Time Off increases with tenure
VTO (Volunteer Time Off) Up to 16 hours yearly
401(k) plan
7% company match
Health, Dental, and Vision Insurance
Health Savings Account with Employer Contribution Available
Free Vision Insurance
Life and Disability Insurance
Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Professional Development
Educational Assistance
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.
