Contact Us

We're here to help—day or night 

 Contact Us
 AnyHour Loan by Phone
 Branch Locations
 eChat
 eLoan Online Loan Application
 Fax Numbers
 PayFast – Loan Payment Service
 Secure Email Form
 Credit Card Inquiries or Problems
 CO-OP Shared Branch Network Locations
 CO-OP ATM Network
 24-Hour Voice Response System


Contact us

Hughes Federal Credit Union makes it easy and convenient for you to contact us. Whether it's online, by phone or in the branch, we're here to help.

Mailing Address
Hughes Federal Credit Union
PO Box 11900
Tucson, AZ 85734-1900

Phone Number – 24/7 Call Center
520-794-8341 Local
800-253-8245 Outside Tucson

Please have your member number and Phone Access password handy for immediate service.

Voicemail
520-794-8341, option 2 (Use this option if you know the extension of the person you want to reach.)


AnyHour Loan by Phone Service

877-999-5626 or (877-999-LOAN) – Call toll-free for a loan or check out our low cost loan rates.


Branch Locations

Visit one of our convenient Hughes branches throughout Tucson during regular business hours. Saturday hours at select locations.


eChat

Talk with a Hughes representative instantly through eChat, our online messaging system. To access eChat, log in to Online Banking on your computer or tablet and look for the Live Chat link at the top right corner of the screen. eChat is available 9:30am-4pm, M-F, excluding holidays. Not using Online Banking yet? Enroll today!


eLoan – Online Loan Application

Apply for a loan or credit card at Hughes 24 hours a day through our Online Loan Application.


Fax Numbers

Wetmore Auto Loan Center / Indirect Lending 520-292-9289
Loan Payoffs 520-806-3136
Home Equity Payoffs 520-205-5839
Mortgages 520-696-4203
Loan Records 520-806-3132
Insurance 520-806-3132
Proof of Insurance 877-320-4395 (State National, Attn: Insurance Dept.)

NEW! PayFast – Loan Payment Service

Now there’s an easier, faster way to make your Hughes Federal Credit Union loan payment. With PayFast, you can make a payment online or toll-free from a checking account at another financial institution. There is a $5 expedited payment fee. All of our other convenient loan payment methods are still available. Click here for complete details about PayFast.

MAKE A PAYMENT NOW


Secure Email

We recommend emailing us through our secure email form. Please do not send confidential information in an unsecure e-mail message.


Credit Card Inquiries or Problems

Any questions regarding your credit card, including reporting a lost or stolen card, can be directed after hours to:

Customer Service: 866-820-3941
Lost/Stolen Cards: 800-449-7728

Travel notification

Traveling, going on a trip? Please contact us before you travel. Activity on credit cards is monitored to protect from possible fraud. Notifying us ahead of time is helpful to identify suspicious transactions on your account.

If you encounter problems using your card while traveling or in town, call the customer service number on the back of your card, or the number below, for assistance after hours.

Customer Service: 866-820-3941 Credit
ADD-Customer Service: 888-904-7788 Debit


CO-OP Shared Branch Network Locations

Logo_Co-Op_SharedBranching

Conduct basic transactions at more than 5,000 participating credit unions worldwide and at more than 48 locations in Southern Arizona. Hughes is always nearby. At a CO-OP Shared Branch Network location, you can make deposits, check your balances and more. Look for the CO-OP Shared Branch Network logo. To find a location, visit CO-OPCreditUnions.org/Locator/ or call toll-free 888-287-9475.

Anywhere you see the logo, you can conduct a range of transactions such as:

  • Deposits
  • Withdrawals
  • Loan payments
  • Transfers between accounts
  • Balance inquiries

To take advantage of this service, you need the following when you enter a CO-OP Shared Branch Network location:

  • The name of your credit union (Hughes)
  • Your Hughes member number
  • Valid government-issued photo identification (i.e., state driver's license, military ID card, U.S. passport)

CO-OP ATM Network

Logo_Co-Op ATM

Members can also make Credit Union transactions at user-friendly Vcom Units located at 7-Eleven stores. The unit will not charge a fee for performing a shared branch transaction, and 7-Eleven locations with Vcom Units are open 24 hours a day, seven days a week.

In addition, there are many more ATMs throughout Tucson and beyond you can use for free, known as CO-OP ATM Network. Find your nearest CO-OP ATM here

For a nationwide ATM search, go here.


24-Hour Voice Response Phone System

520-205-5555 English
520-205-5502 Spanish

Please have your member number and Phone Access password handy for immediate service.

Conduct your financial transactions 24 hours a day, 7 days a week with a touch-tone phone and your personal access number. Verify cleared checks, check account balances, transfer funds, make a loan payment, access your line of credit and more—all from the convenience of your telephone. This is a great tool for those times when you don't have Internet access but need information.

We've enhanced this system for maximum efficiency with these features:

  • Custom Call Flow – You will only hear options that apply to the accounts you have at the Credit Union, saving you valuable time.

  • Voice Recognition – You now have a choice to use keypad entries on your phone or say "Voice" using your natural voice to access your account information. It's that easy.

  • Increased Capacity – We've added additional phones lines. Enjoy the benefits of increased capacity and access to your account information anytime.

View our Voice Response Guide for assistance.

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