Member Contact Specialist

  • Tucson , AZ
  • $14,00 - $14,00 /hr

Major Duties and Responsibilities

  • Responsible for answering all incoming calls with prompt and professional service to members including, determination of needs, and forwards calls to appropriate department in a professional manner.
  • Processes all phone transfer and check withdrawal requests.
  • Provides general needs by phone and mail. Answers inquiries on member accounts. Balance and process ATM transactions as assigned.
  • Identifies cross-sell opportunities and cross-sells services to members.                     
  • Input and balance daily transactions including closing assignments.                     
  • Responsible for all phases of US and interoffice mail, including pick up, postmark, drop off, and sorting and distribution to appropriate personnel/departments. Logs, prepares, disburses and processes all incoming mail.

 

Teller F/T - Speedway Office

  • Tucson , AZ
  • $12,50 - $12,50 /hr
  1. To provide accurate, friendly, professional, and personal service to all members and other employees.
  2. To balance daily in a timely manner and error free consistent with Credit Union policy.
  3. To handle a proportionate number of transactions based on branch volume.
  4. Posting and transaction errors not to exceed credit union policy.
  5. Should score an average 6.0 or higher on quarterly quality service loop surveys.
  6. To assist the branch in achieving an internal service survey score of 4.25 or greater.
  7. Meet assigned sales goals and service standards.