Description

Effective working of assigned collection queues to meet or exceed established goals. Make professional contact with credit union members to resolve past due status on loans. Accurately document reasons for delinquency and make acceptable arrangements to resolve past due loans. Utilize established policies, procedures, and guidelines to effectively collect accounts, prevent repossessions, and otherwise mitigate risk to the credit union. Adhere to all federal, state, local and internal laws, regulations, and policies in connection with the first party collection of past due loans. Utilize all existing phone numbers in the efforts to contact members. Update addresses, phone numbers, and other contact information. Accurately update the core system to reflect severely past due accounts. Utilize third party business partners in the assistance of collecting on accounts. Notify senior collection staff and/or management of problems or matters that cannot be resolved by the collector. Effectively work assigned queues at a pace established by management and to a level acceptable by management. Identify and help resolve issues involving insurance protecting collateral. Develop and maintain a basic understanding of bankruptcy, repossession, legal, foreclosure, and extension/modifications. Meet or exceed credit union goals as established by management.